Frequently Asked Questions

Where can I buy your products?

Please check our Store Locator to see a map of stockists we currently have in Australia and New Zealand.

Some of our retailers may only stock our snack range, so be sure to call ahead if you are travelling a distance to pick up any of our products.

Can I purchase your products if I don’t live in Australia? +

Yes! Our products are now available in stores in New Zealand. Please go to our Store Locator and type in your suburb to see stockists near you.

We're also working hard to expand to other countries, and in the meantime we offer international shipping via our online store.

Please be sure to read our shipping policy and refund policy before you place an order.

If you haven't already, please join our mailing list for exclusive information on launch dates and international expansions.

Can you supply samples of your products? +

As signatories to the MAIF Agreement, we are unable to provide samples of infant formula in Australia. However, for those who'd like to try before committing to a larger tin, we offer Sprout Organic Infant Formula 176g mini pouch — a great way to see if the product is right for you .

I'm a retailer interested in stocking your products +

Thank you so much for your interest in stocking our products. Please reach out to our sales team at sales@sproutorganic.com.au and we'll set up an account for you!

Where are your products manufactured? +

All Sprout Organic products are manufactured in Sydney, Melbourne and SEQ, Australia. Where possible we source local Australian ingredients as well.

Is your tin recyclable and BPA Free? +

Yes, Sprout Organic formula and Junior Protein tins are fully recyclable and BPA-free. This includes our lids and scoops.

Are you a vegan company? +

As a company we refer to ourselves as plant-based, and we’ve created our formulas and healthy snack products for anyone who wants a positive choice.

In today's modern world, it seems a bit backwards that there aren’t more plant-based alternatives for children, so we took it upon ourselves to bring some new and innovative products to market that will hopefully help a lot of families.

Veganism is as much a belief system as a dietary choice, and we understand our products have a hugely high affinity to a vegan lifestyle and we embrace that, hence certifying all of our products with Vegan Australia. We are all about providing choices for parents.

I’m an influencer and would like to do a collaboration with Sprout +

Thanks so much for your interest in partnering with Sprout Organic. Please email us at hello@sproutorganic.com.auwith what you have in mind, and we'll share it with our marketing team who manage our partnerships.

How do I start a subscription?

To subscribe to a product, navigate to that product's page and choose your desired quantity. Then, select Monthly Subscription as your purchase option before adding the item to your cart. Once selected, proceed through checkout as normal — your subscription will be set up automatically with monthly delivery.

Can I change which product is on my subscription? +

Yes — you can switch products on your subscription anytime from your account. Many parents transition from Infant Formula to Toddler Drink at around 12 months.

How do I skip a delivery or pause my subscription? +

Log in to your account and click "Manage subscription". From there you can skip the next delivery, pause for a set time, or change your subscription plan.

Is the subscription price different to one time purchase? +

Yes! Subscribing unlocks bundle discounts that aren't available with one-time purchases. When you subscribe to 3 or more units of a product, you'll receive a discount on every recurring order — and the more you subscribe to, the more you save:

3+ units — 5% off

6+ units — 10% off

9+ units — 15% off

Discounts are applied automatically and increase as your subscription quantity grows.

Can I cancel at any time? +

Yes — cancel anytime from your account in a couple of clicks. No phone calls, no minimum term.

What does your infant formula taste like?

Our infant formula has a very neutral and slightly sweet taste being rice-based which is quite palatable for young taste buds.

The formula isn't mixing well, what temperature is ideal for mixing your formula? +

Sprout Infant Formula is different to other formulas in the way it dissolves during preparation. The ideal temperature would be post boiling at about 50-70 degrees celsius to achieve optimal solubility (it dissolves better in slightly warmer water), and it is suggested to shake the bottle for a few more seconds than you would normally before serving to bub. Before feeding your little one, check the temperature by dripping a little onto the inside of your wrist. It should feel lukewarm, not hot. If it still feels hot, cool some more before feeding.

What bottle do you recommend using with your infant formula? +

We recommend NUK First Choice No Colic + Temperature Control bottles:

  • Optimal: Tested & recommended for use with Sprout Organic Infant and Toddler Formula. 
  • Safe: The temperature of the contents of the bottle makes it change colour: if the formula is too hot, the normally blue indicator will turn white.
  • Comfortable: With its soft zone, the teat optimally adapts to a baby's mouth for a natural sucking sensation.
  • BPA-free.

Although every bubba is different, we have tested these bottles on our own babies and they work great.

What is the expiry on your formulas? +

Unopened, our formulas store for 24 months. Once opened, it is recommended that the formula is used within four weeks.

Can I prepare your formula in advance/how long can I store it for? +

Once mixed with pre-boiled water at a temperature between 50-70 degrees celsius (for optimal solubility), it is safe to store Sprout Organic infant formula refrigerated for up to 24 hours. If you do pre-prep ensure that you shake it again thoroughly before serving to bub.

If your bub prefers a warm drink, you can place a filled bottle in a bowl of warm water and let it stand for a few minutes. You may also warm the bottle under running water. It is best not to heat the bottle by placing it in the microwave. Heating the formula in a microwave can lead to uneven heating, creating hot spots that could burn your little one’s mouth. Please discard any remaining formula at the end of each feeding if it has been more than an hour from the start of a feeding.

Baby Brezza Settings +

To prepare Sprout Infant formula using the Baby Brezza Formula machine, please use setting 4.

Please check the Baby Brezza website for any further questions you have about the Baby Brezza.

Is your infant formula nutritionally complete?

Australia has the strictest standards in the world for the manufacturing of infant formula which means for our product to even make it to the shelves, we have gone through countless testing and safety protocols to ensure that our formula is a nutritionally complete food source for infants. Legally, all infant formulas sold in Australia must meet the Food Standards Australia and New Zealand requirements meaning they contain all of the key macro and micro nutrients required for the healthy growth and development of an infant.

As additional steps, we move all of our products through a critical review process, where we’ve established a panel of paediatricians, nutritionists, midwives and of course, real mums and families, in addition to becoming active members of the Australian Infant Nutrition Council.

Where do you source your ingredients from? +

We source our organic ingredients from Australia wherever possible, and all of our products are proudly manufactured here in Australia. In some instances, seasonal availability or supply constraints mean we need to import certain raw ingredients from trusted international partners. One example is organic rice — a common ingredient in many of our products — which is not grown organically in Australia and must be sourced internationally.

We adhere to HACCP protocol, meaning we have direct relationships with the cooperative regions and growers supplying us, so we always know exactly where our ingredients come from.

We're also excited to share that Sprout has launched our Field to Formula initiative — a commitment to full ingredient transparency. Field to Formula allows customers to scan their Infant Formula and Toddler Drink tins to access detailed information about the specific production batch in their hands, tracing every ingredient from its source all the way through to the finished product.

Are your products vegan? +

Yes, all of our products are certified by Vegan Australia.

My child has a dairy allergy, is your infant formula suitable? +

We do not include dairy as an ingredient in any of our products, including our infant formula. We do not claim “free-from” dairy as our manufacturing facilities process other products which contain dairy, and despite our best cleaning efforts, there is a small chance of cross-contamination so we prefer to be 100% transparent about this.

If your little one has a sensitivity or intolerance to dairy but is not anaphylactic, from a product perspective, our formula should be suitable. As with all things, we always recommend consulting with your trusted health professional to decide what is best suited to you and your little one.

My baby has MTHFR, does your infant formula contain natural folic acid? +

Folic acid (vitamin B9) is inherently synthetic, being the synthetic version of folate. Where it is naturally occurring it should be labelled as folate.

We are governed by FSANZ code 2.9.1 (Infant formula). As such, the code is very specific around folic acid (vitamin B9) as being a mandatory inclusion.

The importance of vitamin B9 is that it is an essential vitamin in its role around cell growth and the formation of red blood cells.

Folic acid is used rather than folate, as folate is not stable in soluble powder, it can be supplied in capsules and tablets because it is coated to maintain stability. For these reasons above it is a necessary inclusion in our infant formula.

I’ve noticed your infant formula contains organic canola oil? +

We recently published a blog on this topic to help clear up any health concerns surrounding canola oil.

I’m concerned about arsenic in rice-based products. +

We would like to reassure you that we take very seriously the food safety of our products, and we do confirm that all the results available on Sprout Organic formulas are compliant to the Australian regulation regarding limits for all heavy metals, including arsenic.

Are your products lactose free? +

Yes! Lactose is a sugar found in milk/dairy products. Our infant formula is 100% plant-based, and therefore free of lactose. It's important to note however that lactose intolerance is different to cow’s milk protein allergy. If you are at all concerned if our formula is right for your baby, please contact your trusted health professional.

Is your Infant Formula gluten free? +

Yes! It is a requirement by Food Standards Australia and New Zealand (FSANZ) that all infant formulas sold in Australia and New Zealand are gluten free.

When should my baby move from Infant Formula to Toddler Drink?

Deciding when to switch your little one to a toddler drink depends on their current feeding habits. If they're down to 2 or 3 bottles a day and enjoying plenty of solids, moving to the toddler drink is a good idea. However, if they're still having 3 to 6 bottles a day and not consuming a significant amount of solid food, sticking with infant formula is best until they rely less on the bottle. Sprout Organic Infant Formula is a complete nutritional source, so once your bub is happily eating solids, you can transition to Sprout Organic Toddler Drink, which is designed to complement a balanced diet.

How do I transition from one stage to the next? +

Our Toddler Drink has been designed so that little ones can transition easily from Infant Formula when they are ready, as the taste and texture is very similar.

Can I mix Infant Formula and Toddler Drink during transition? +

There is no need to mix the two formulas together during the transition phase, as our Toddler Drink has been designed with the same taste and texture to allow a smooth transition for your little Sprout.

What changes nutritionally between the two products? +

Infant Formula is designed for babies 0–12 months as a complete source of nutrition. Toddler Drink is for children 1–3 years as a supplement to solid foods.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times then depend on your location:

Within Australia:

  • Standard Shipping via Australia Post — 3–10 business days
  • Express Shipping via Australia Post — 2–3 business days

International Orders:

  • Australia Post International Express — 7–14 business day

Please note that these timeframes are estimates only. While we do our best to get your order out the door as quickly as possible, Australia Post may occasionally experience unforeseen delays. As we know many little ones are depending on their deliveries, we strongly recommend allowing extra time when placing your order, just in case.

Can I track my order delivery? +

Yes, as soon as your order leaves our warehouse, an automated email containing your tracking number and carrier details will be sent directly to you.

Do you offer free shipping options? +

We offer complimentary shipping on all orders over $120 AUD within Australia.